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Certified Refurbished Echo Show 5 (1st Gen, 2019 release) – Compact smart display with Alexa - Charcoal

4.6 4.6 out of 5 stars 18,566 ratings

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Testing and Inspection Process
Each pre-owned device goes through a full diagnostic test, thorough cleaning and inspection, secure data wipe, and replacement of any defective parts identified in testing (where applicable).
Tested and verified badge
This device was tested by Amazon
Function: Fully functional More details
Battery: Tested and charged, if applicable
Software: Updated during testing
  • A Certified Refurbished Echo Show 5 is refurbished, tested, and certified to look and work like new.
  • Compact 5.5" smart display with Alexa ready to help.
  • Manage calendar, make to-do lists, get weather and traffic updates, cook along with recipes.
  • Watch movies, news, and TV shows. Listen to songs, radio stations, and audiobooks.
  • Voice control compatible devices or manage them using the display.
  • Voice or video call friends and family with compatible Echo devices, Alexa app, or Skype.
  • Personalize by choosing a favorite clock face or album from Amazon Photos. Create routines and alarms to start your day.
  • Control your privacy with the mic/camera off button or the built-in camera shutter.

Technical details

Echo Show 5

Echo Show 5

Size

5.8” x 3.4” x 2.9” (148mm x 86mm x 73mm)

Weight

14.5 oz (410 grams) Actual size and weight may vary by manufacturing process

Display

5.5” touchscreen

Camera

1MP camera with built-in shutter

Wi-Fi connectivity

Dual-band Wi-Fi supports 802.11a/b/g/n/ac Wi-Fi networks. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.

Bluetooth connectivity

Advanced Audio Distribution Profile (A2DP) support for audio streaming from your mobile device to Echo Show 5 or from Echo Show 5 to your Bluetooth speaker. Audio/Video Remote Control Profile (AVRCP) for voice control of connected mobile devices. Hands-free voice control is not supported for Mac OS X devices. Bluetooth speakers requiring PIN codes are not supported.

Audio

Full range 1.65” built-in speaker. 3.5 mm stereo audio output for use with external speakers (audio cable not included)

Alexa App

The Alexa App is compatible with Fire OS, Android, and iOS devices. A list of supported operating systems can be found here.

Setup Technology

Amazon Wi-Fi simple setup enables customers to connect smart devices to their Wi-Fi network in a few easy steps. Wi-Fi simple setup is another way Alexa is always getting smarter. Learn more

Processor

MediaTek MT 8163

Accessibility Features

On Echo devices with screens, you can enable Alexa captioning and closed captioning, magnify the screen, toggle color inversion, and choose between color correction options. You can also enable the VoiceView screen reader to use gestures to navigate the screen and hear spoken feedback about the items you select. Learn more about Echo with a screen accessibility and Alexa accessibility.

Warranty and Service

1-year limited warranty and service included. Optional 1-year, 2-year, and 3-year extended warranty available for U.S. customers sold separately. Use of Echo Show 5 is subject to the terms found here. This device receives the same limited warranty as a new device.

Included in the Box

Echo Show 5, power adapter (15W)/cable (4.9 ft.), quick start guide and Things to try card.

Privacy Features

Wake word technology, streaming indicators, microphone/camera off button, built-in camera shutter, the ability to view and delete your voice recordings, and more. Visit the Alexa Privacy Hub to explore how Alexa and Echo devices are designed to protect your privacy.

Language

Alexa speaks English and Spanish

Looking for specific info?

Customer reviews

4.6 out of 5 stars
4.6 out of 5
18,566 global ratings

Customers say

Customers like the performance, quality and value of the digital device. For example, they mention that it works well as an internet radio tuner, and an alarm clock. Some appreciate the ease of set up. That said, opinions are mixed on sound quality, and voice recognition.

AI-generated from the text of customer reviews

390 customers mention290 positive100 negative

Customers like the performance of the digital device. They mention that the basic functionality is great, and it works well as an internet radio tuner. The devices work fine together, and the mics work well. The camera works well, and has great clarity. The touchscreen is responsive, and is extremely clean and flawless.

"...Quite to my surprise, it worked like a charm. I am able to call my dad with a simple voice command, and he can likewise call me...." Read more

"...for the price -- about the same as a 3rd Gen Echo Dot -- works well for person-to-person (not multi-way) videoconferencing with other Echo Show and..." Read more

"...it looks very nice and doubles as a clock. the mic's work well on this unit so no issues there...." Read more

"...I was away for 1 year and now I'm back in the country and it doesn't work anymore. Money thrown away. Don’t buy, guys!!" Read more

251 customers mention191 positive60 negative

Customers like the quality of the digital device. They mention it's an excellent buy, a great little device, and worth every penny. Some say that it makes a nice baby monitor and is in exceptional condition.

"...I use the timer, calendar, reminders, and have it read me my notifications and emails all the time...." Read more

"...Makes a nice baby monitor too.Love the drop in feature." Read more

"...it looks very nice and doubles as a clock. the mic's work well on this unit so no issues there...." Read more

"...as the Echo Dot as the high end is a little tinny and the low end washes out the mid-range, but all-in-all is a decently full sound for such a small..." Read more

119 customers mention88 positive31 negative

Customers like the value of the digital device. They say it's a good way to save some cash, and is a multi-talented bargain.

"...In summary, at this price, the Echo Show is a multi-talented bargain!" Read more

"...mode and only shows red hands this is really a great product at a great price" Read more

"...This has been a waste of money for additional devices and again no solution in sight from Amazon. Making a call to people is a mess...." Read more

"..."rolling my own" using a Raspberry Pi, but this is way easier and a lot cheaper. A bargain for 35 bucks." Read more

114 customers mention95 positive19 negative

Customers like the ease of set up of the digital device. For example, they say it's simple to use, well-made, and versatile. Customers also appreciate the step-by-step directions and the great sound. They say it makes life easier, convenient to ask for Morning News information, and easy for kids to check the time and weather.

"...i wouldn't hesitate to recommend this product to others. simple to use, nicely made, well priced and versatile too." Read more

"...Setup was also pretty easy. Just ask Alexa anything in any language and she goes to work.The renew side of it also reliable so far...." Read more

"It's convenient to ask for Morning News information and it's quite handy for a math and simple things you need as long with the echo dot in the..." Read more

"...I like quick access to National news stories and the weather report right on screen...." Read more

112 customers mention108 positive4 negative

Customers are satisfied with the condition of the digital device. They mention that it looks and performs like new, has good sound, and has a cute design. Some say that the color quality is good and that it works perfectly. Overall, most are happy with their purchase and recommend it to others.

"...it looks very nice and doubles as a clock. the mic's work well on this unit so no issues there...." Read more

"Well I’ve had all three echo shows now I have to tell you this one’s really cute it’s small easy to move around great for the side of the bed or..." Read more

"...It's very nice and does the job and looks like new...." Read more

"...defaults turned off with a plain background and a clock display it looks nice and works okay. Be sure to buy a tempered glass screen protector." Read more

54 customers mention38 positive16 negative

Customers like the size of the digital device. They say it's small, easy to move around, and has the right size for added communication. Customers also appreciate the compact design and the big enough screen to see details.

"...the device has a nice compact design. so far the biggest difference i have found between this model and the larger 8" show is screen resolution...." Read more

"...shows now I have to tell you this one’s really cute it’s small easy to move around great for the side of the bed or other limited spaces it’s fully..." Read more

"...And it IS small -- chances are your phone screen is comparably-sized if not bigger...." Read more

"Love the size and features. I have this in the bedroom connected to my Blink camera system...." Read more

228 customers mention151 positive77 negative

Customers are mixed about the sound quality of the digital device. Some mention that the sound is very nice, louder for the shower, and plays the music their kids want to hear. However, others say that the quality is absolutely awful, makes a random sound, and is muffled when sat directly onto a table. It seems that much of the problems are with the Echo devices, and the high end is a little tinny and the low end washes out.

"...But video clips from YouTube—absolutely. Spotify? Sounds great, even with just the built-in speaker...." Read more

"...Just one caution on the sound. The Show 5 has acceptable sound quality for most people, and it's perfect for my little home office, but my mother's..." Read more

"...Not quite as good as the Echo Dot as the high end is a little tinny and the low end washes out the mid-range, but all-in-all is a decently full..." Read more

"...expect my shipments from amazon which I get almost daily, it plays the music my kids want to hear and you can watch YouTube videos on it which for..." Read more

100 customers mention32 positive68 negative

Customers are mixed about the voice recognition of the digital device. Some mention that the quality is lacking, but the recognition is pretty good. They say it's very loud and clear, and recognizes everything they say. However, others say that it sometimes struggles to hear their voice and has a hard time hearing the calls.

"Voice recognition really does not function well, so my advice is don't bother, Echo can't tell the difference between myself, my roommate, my mother..." Read more

"...everything this side😒 one other thing I don’t like you only screaming on one device at a time so if you on a run listen to music on buds and someone..." Read more

"...a very clear screen that is easy to read, terrific sound, and Alexa is very clear in giving her answers...." Read more

"...Then the volume is terribly low. The voice recognition and user friendliness is terrible...." Read more

Exceeded Expectations
5 Stars
Exceeded Expectations
As many others have done in the past, I bought this Echo Show so that I could video call with my father, who lives many thousands of miles away. Previous attempts at video calls via Zoom and Google were very frustrating for him. He’s quite tech-savvy, but 90 years old, so the simpler something can be, the better.My dad was given an Echo Show by my sister, but he hadn’t really done much with it. When I saw how relatively cheap the Echo Show original 5” version is now, I figured I’d give it a try.Quite to my surprise, it worked like a charm. I am able to call my dad with a simple voice command, and he can likewise call me. No more frustration and accompanying fruity language!I had previously read some negative reviews of the Echo Show (screen too small, sound no good, etc.) but I have found it to be a little gem. The small screen is actually a benefit to me, as the device doesn’t take up too much space on my already crowded desk. As for audio, mine is plugged into a decent sound system, so I’m getting great audio, but even without this assistance the Echo Show sounds pretty darn good. How do I know? I purchased another Echo Show for my wife, so impressed was I with the first one. She first used it as a glorified bedside alarm, but is doing more and more with it every day as she becomes more familiar with it and I set up more automation. Of course, new skills are constantly being developed, so there’s always something new to try.Would I use it to watch the new Bond film? No. I have a TV for that. But video clips from YouTube—absolutely. Spotify? Sounds great, even with just the built-in speaker.In summary, at this price, the Echo Show is a multi-talented bargain!
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Top reviews from the United States

Reviewed in the United States on October 16, 2021
Customer image
5.0 out of 5 stars Exceeded Expectations
Reviewed in the United States on October 16, 2021
As many others have done in the past, I bought this Echo Show so that I could video call with my father, who lives many thousands of miles away. Previous attempts at video calls via Zoom and Google were very frustrating for him. He’s quite tech-savvy, but 90 years old, so the simpler something can be, the better.
My dad was given an Echo Show by my sister, but he hadn’t really done much with it. When I saw how relatively cheap the Echo Show original 5” version is now, I figured I’d give it a try.
Quite to my surprise, it worked like a charm. I am able to call my dad with a simple voice command, and he can likewise call me. No more frustration and accompanying fruity language!
I had previously read some negative reviews of the Echo Show (screen too small, sound no good, etc.) but I have found it to be a little gem. The small screen is actually a benefit to me, as the device doesn’t take up too much space on my already crowded desk. As for audio, mine is plugged into a decent sound system, so I’m getting great audio, but even without this assistance the Echo Show sounds pretty darn good. How do I know? I purchased another Echo Show for my wife, so impressed was I with the first one. She first used it as a glorified bedside alarm, but is doing more and more with it every day as she becomes more familiar with it and I set up more automation. Of course, new skills are constantly being developed, so there’s always something new to try.
Would I use it to watch the new Bond film? No. I have a TV for that. But video clips from YouTube—absolutely. Spotify? Sounds great, even with just the built-in speaker.
In summary, at this price, the Echo Show is a multi-talented bargain!
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Reviewed in the United States on June 10, 2020
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Reviewed in the United States on July 20, 2022