Add to your order

  • Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
  • 24/7 support when you need it.
  • Quick, easy, and frustration-free claims.
Cover this product:
2 Year Headphones Protection Plan ($300 - $349.99) $40.99
3 Year Headphones Protection Plan ($300 - $349.99) $51.99
Cover all of your eligible devices:
Asurion Complete Protect: One plan covers all eligible past and future purchases (Renews Monthly Until Cancelled) $16.99/month

Add to your order

  • Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
  • 24/7 support when you need it.
  • Quick, easy, and frustration-free claims.
Cover this product:
Buy new:
$348.00
Ships from: DataVision Computer Video
Sold by: DataVision Computer Video
FREE Returns
In Stock
$$348.00 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$348.00
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Ships from
DataVision Computer Video
Ships from
DataVision Computer Video
Returns
Eligible for Return, Refund or Replacement within 30 days of receipt
Eligible for Return, Refund or Replacement within 30 days of receipt
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.
Returns
Eligible for Return, Refund or Replacement within 30 days of receipt
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.
Payment
Secure transaction
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Payment
Secure transaction
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Include
Add a Protection Plan:
Sorry, your monthly warranty plan was removed because these plans are currently only available for single-item orders.
Add to your order

2 Year Headphones Protection Plan

from Asurion, LLC
  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer's warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

3 Year Headphones Protection Plan

from Asurion, LLC
  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer's warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon

from Asurion, LLC
  • Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like laptops, game consoles, and TVs, to major appliances, sporting goods, tools, toys, mattresses, personal care, furniture, and more.
  • Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
  • Past and future purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
  • Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
  • No hidden fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
FREE Returns
Very Good items function as New. They may have a few minor light marks or scratches only be evident under close inspection. Some items will be placed in new non-retail packaging to better safeguard their condition. Items may not include a manual, but will include all other standard accessories. Manuals and other documentation should be available from the manufacturer’s support site.
FREE delivery June 3 - 4. Details
In stock
$$348.00 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$348.00
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Ships from and sold by Secondipity.

Sony WH-1000XM4 Wireless Premium Noise Canceling Overhead Headphones with Mic for Phone-Call and Alexa Voice Control, Black WH1000XM4

4.6 4.6 out of 5 stars 55,879 ratings

$348.00
FREE Returns
Available at a lower price from other sellers that may not offer free Prime shipping.
Black
Headphones Only
Ask to play music, get directions, control smart home devices, and more with this device.
Alexa Built-in Learn more

Alexa Built-in

This device has been certified by Amazon. With Alexa built-in, just ask to play music, get directions, control smart home devices, and more.

{"desktop_buybox_group_1":[{"displayPrice":"$348.00","priceAmount":348.00,"currencySymbol":"$","integerValue":"348","decimalSeparator":".","fractionalValue":"00","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"iDCem%2Bry5P3MJGLle9dAdSVzUPuqquFVvQ2UQ%2BVdMWtoQh7lzuXj0mqRJiV%2Bt9QTyCSZcnjD5bYBiU2hfxZ1YrKNTDaWc97paLE%2B1PsPN5BDHpy1pNbIrL7j08G6Rb%2F5jHjCAgvsoAM0tf12tqlbZeWth5F1pRgHP969iDQQE1n9fKT8dDgRY1pTzPYmP0rH","locale":"en-US","buyingOptionType":"NEW","aapiBuyingOptionIndex":0}, {"displayPrice":"$149.99","priceAmount":149.99,"currencySymbol":"$","integerValue":"149","decimalSeparator":".","fractionalValue":"99","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"iDCem%2Bry5P3MJGLle9dAdSVzUPuqquFVdt0u0PMsbVlgx1PdOFzFe3kcobZ1WvJIxYtgAvoXnALzqCG8Kdxsc77ZdHs9j%2BISi6wdtVqWV0WN8%2F3Ftk7ejxl3oWgsFYBiywAvN14sLWAnzQshZw2tr9mdkHTguyk0K5xAFKMZ6beSFwI9xdrkHQ%3D%3D","locale":"en-US","buyingOptionType":"USED","aapiBuyingOptionIndex":1}]}

Purchase options and add-ons

Brand Sony
Model Name WH1000XM4/B
Color Black
Form Factor Over Ear
Connectivity Technology Bluetooth, Bluetooth 5.0

About this item

  • Industry-leading noise canceling with Dual Noise Sensor technology.Specific uses for product : Audio.Frequency Response : 4Hz-40,000Hz..Headphone Type : Closed, dynamic. Frequency Response : 4 Hz-40,000 Hz
  • Next-level music with Edge-AI, co-developed with Sony Music Studios Tokyo
  • Up to 30-hour battery life with quick charging (10 min charge for 5 hours of playback)
  • The WH1000XM4 Touch Sensor controls to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
  • Speak-to-chat technology automatically reduces volume during conversations
  • Superior call quality with precise voice pickup
  • Wearing detection pauses playback when headphones are removed

Frequently bought together

$348.00
Get it as soon as Saturday, May 25
In Stock
Ships from and sold by Amazon.com.
Total price:
To see our price, add these items to your cart.
Details
Added to Cart
These items are shipped from and sold by different sellers.
Choose items to buy together.

From the brand

Compare with similar items

This Item
Sony WH-1000XM4 Wireless Premium Noise Canceling Overhead Headphones with Mic for Phone-Call and Alexa Voice Control, Black WH1000XM4
Sony WH-1000XM4 Wireless Premium Noise Canceling Overhead Headphones with Mic for Phone-Call and Alexa Voice Control, Black WH1000XM4
Recommendations
Sony WH-XB910N EXTRA BASS Noise Cancelling Headphones, Wireless Bluetooth Over the Ear Headset with Microphone and Alexa Voice Control, Black
dummy
Sony WH-1000XM4 Wireless Premium Noise Canceling Overhead Headphones with Mic for Phone-Call and Alexa Voice Control, Midnight Blue WH1000XM4
dummy
Sony ULT WEAR Noise Canceling Wireless Headphones with Alexa Built-in, Massive Bass and Comfortable Design, Black
dummy
Sony WH-1000XM4 Wireless Premium Noise Canceling Overhead Headphones - 30hr Battery Life, Over Ear Style with Mic for Phone-Call and Alexa Voice Control for Google Assistant - Black
dummy
Bose QuietComfort Wireless Noise Cancelling Headphones, Bluetooth Over Ear Headphones with Up To 24 Hours of Battery Life, Black
Details
Added to Cart
spCSRF_Control
Details
Added to Cart
spCSRF_Control
Details
Added to Cart
spCSRF_Control
Details
Added to Cart
spCSRF_Control
Details
Added to Cart
spCSRF_Control
Details
Added to Cart
spCSRF_Control
Price$348.00$248.00$348.00$198.00$279.00$349.00
Delivery
Get it as soon as Saturday, May 25
Get it as soon as Wednesday, May 22
Get it as soon as Saturday, May 25
Get it as soon as Saturday, May 25
Get it as soon as Saturday, May 25
Customer Ratings
Noise cancellation
4.5
4.2
4.5
4.5
4.6
4.5
Sound quality
4.5
4.2
4.5
4.3
4.6
4.6
Battery life
4.6
4.6
4.6
4.1
4.5
Bass quality
4.4
4.2
4.4
4.0
Volume control
4.3
4.1
4.3
Sold By
Amazon.com
Focus Camera LLC
Amazon.com
Amazon.com
Al's Variety
Amazon.com
connectivity tech
Bluetooth 5.0, Bluetooth
Wireless, Wired
Bluetooth, Bluetooth 5.0
Bluetooth
Wireless
Wireless, Wired
headphones form factor
Over Ear
In Ear
Over Ear
Wireless
Over Ear
Over Ear
connector type
USB Type C
USB Type C
USB Type C
USB
2.5mm Jack
noise control
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
headphones jack
3.5 mm Jack
3.5 mm Jack
3.5 mm Jack
cable feature
Detachable, Without Cable
Detachable
Without Cable
Detachable
Without Cable
Without Cable, Retractable

From the manufacturer

wh1000xm4
WH1000XM4

Premium noise canceling headphones

Intelligent headphones with mic and Alexa voice control

wh1000xm4

Industry-leading Digital Noise Cancellation

Hear every word, note, and tune with incredible clarity, no matter your environment. These headphones feature additional microphones that assist in isolating sound while talking on the phone, resulting in improved phone call quality and the reduction of even more high and mid frequency sounds.

wh1000xm4

Engineering better noise cancellation

Dual Noise Sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1. Using a new algorithm, the HD Noise Cancelling Processor QN1 then applies noise cancelling processing in real time to a range of environments.

Sony Noise Canceling Wireless Headphones

WH-1000XM5

WH-1000XM5

WH-1000XM4

WH-1000XM4

ULT WEAR

ULT WEAR

Noise Canceling

Yes / Industry Leading

Noise Canceling

Premium Noise Cancellation

Noise Canceling

Digital Noise Cancellation

Battery Life

Up to 30 Hrs, Quick charging: 3 Min charge for up to 3 Hrs playback

Battery Life

Up to 30 Hrs, Quick charging: 10 Min charge for up to 5 Hrs playback

Battery Life

Up to 30 Hrs, Quick charging: 3 Min charge for up to 90 Min playback

Calling features

Beamforming microphones + AI noise reduction, Multi device connection

Calling features

Beamforming microphones, Multi device connection

Calling features

Beamforming microphones, Multi device connection

Audio features

Hi-Res audio compatible

Audio features

Hi-Res audio compatible

Audio features

ULT mode for more bass

Special Features

Auto Noise Canceling Optimizer, Carrying Case, Wearing detection, Touch Control

Special Features

NC optimizer, Foldable design, Carrying Case, Wearing detection, Touch Control

Special Features

Foldable design, Carrying Case, Wearing detection, Touch Control

What's in the box

  • Cable
  • Looking for specific info?

    Product information

    Warranty & Support

    Product Warranty: For warranty information about this product, please click here. [PDF ]

    Feedback

    Sony WH-1000XM4 Wireless Premium Noise Canceling Overhead Headphones with Mic for Phone-Call and Alexa Voice Control, Black WH1000XM4

    Sony WH-1000XM4 Wireless Premium Noise Canceling Overhead Headphones with Mic for Phone-Call and Alexa Voice Control, Black WH1000XM4


    Found a lower price? Let us know. Although we can't match every price reported, we'll use your feedback to ensure that our prices remain competitive.

    Where did you see a lower price?

    Fields with an asterisk * are required

    /
    /
    /
    /
    Please sign in to provide feedback.

    Product Description

    Sony’s intelligent industry-leading noise canceling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear. Get up to 30 hours of battery life with quick charging capabilities, enjoy an enhanced Smart Listening feature set, and carry conversations hands-free with speak-to-chat.

    Customer reviews

    4.6 out of 5 stars
    4.6 out of 5
    55,879 global ratings

    Customers say

    Customers like the quality, portability, and battery capacity of the headphones. For example, they mention that it has decent phone call quality, is light weight, and has a great battery life. That said, opinions are mixed on sound quality, value, ease of use, and connectivity.

    AI-generated from the text of customer reviews

    2,733 customers mention1,934 positive799 negative

    Customers like the quality of the headphones. They say that they are really good headphones, with decent phone call quality. Some customers also say that the headphones are absolutely amazing and great for audio books. They are built really nicely and cushioned really well up top and around the ears. Overall, customers are satisfied with the quality and recommend them to others.

    "...The Speak to Chat feature could be handy, but I occasionally sing along with my music and it would switch off the cancellation...." Read more

    "...Speak-to-Chat is a great idea that has some real-world use cases. Noise Cancellation is probably the best in this mid-tier range of headphones...." Read more

    "...You see, the original sounded amazing, and honestly sounded better overall than the likes of Bose and Sennheiser, which I have tested as potential..." Read more

    "...They don't feel like super high quality, but let me tell you that they feel way better quality than the XM5 - those felt like a barbie toy...." Read more

    1,219 customers mention951 positive268 negative

    Customers like the comfort of the headphones. They mention that the ear cups are plush, and the headband is adjustable. They also say that the headphones don't squeeze their head the way other headphones do and don''t hurt any part.

    "...These earphones are great on both fronts. I'm very comfortable at work and I can listen to my playlists and don't feel as if I have to turn up the..." Read more

    "...The XM4 completely cover my ear and the ear pads are soft. They don't squeeze my head the way other headphones do and they don't hurt any part of my..." Read more

    "...Lastly, they’re extremely comfortable although your ears might get a little warm from the leatherette after prolonged use...." Read more

    "...(largely the overall comfort)..." Read more

    597 customers mention475 positive122 negative

    Customers like the battery capacity of the headphones. They mention that it has a marvelous battery life, it lasts a good couple days, and it offers up to 30 hours of uninterrupted playtime.

    "...**Battery Life (5/5): The battery life is insane. I've had them for 8 days and have not charged them yet - they still have about 40% charge left...." Read more

    "...The battery is as long as advertised and it’s nice knowing you don’t have to charge them daily (with my use)...." Read more

    "...I recently took them on my first trip. The battery life was great, didn't need to recharge them the entire trip...." Read more

    "...Battery life seems to function as advertised, although I haven't timed it for 30 hours, I just charge it at the end of the night...." Read more

    331 customers mention284 positive47 negative

    Customers like the portability of the headphones. They mention that the included carry case is a bit bulkier than it probably needs to be, but it's still small. The headphones are lightweight and very comfortable, making them easy to travel with. The case fits perfectly in their laptop bag and is ergonomic.

    "...The case fits perfectly in my laptop bag (Brenthaven Elliot Deluxe) and does not make it any bulkier or bulgy...." Read more

    "...Additionally, the headphones are surprisingly lightweight, making them perfect for long listening sessions or extended travels...." Read more

    "...They are very lightweight and are alright to use for several hours on flights and at work...." Read more

    "...in nice packaging, and the carrying case they come with is decently compact and also good quality...." Read more

    3,982 customers mention2,760 positive1,222 negative

    Customers are mixed about the sound quality of the headphones. Some mention that it has awesome noise cancellation and sound, while others say that the sound just isn't as fun, the noise canceling doesn't work, and the low frequencies were heightened a bit more than they would have liked.

    "...The noise level varies from around 78dB to 82dB. Not painfully loud, but it can cause short term hearing damage in short sessions, but 5hrs/day on a..." Read more

    "...a great deal if I paid full-price for them but the convenience and rich sound make it a good investment nonetheless and almost all owners will be..." Read more

    "...Bose 700:- This was a close runner-up: good at blocking outside noise, comfortable enough (but I felt it squeezing my head more than the Sony)..." Read more

    "...Music from Sony WH-1000XM4 sounds rich and full in a way that I've only heard at a movie theatre and the Bose QC15 and MDR-7506 are no schlubs; I'm..." Read more

    869 customers mention412 positive457 negative

    Customers are mixed about the connectivity of the headphones. Some mention that the connectivity is great, with a standout Bluetooth range. They also appreciate the advanced Bluetooth technology that actually works. However, some customers report issues with the multi-device connection, saying it can be finicky and cumbersome at times.

    "...The app is very good and has a lot of features, I was pleasantly surprised even though I don't need or use many of them. It's very helpful...." Read more

    "...build quality: the plastic around the headband snapped due to a flimsy connection, resulting in me having to tape both headbands together so that..." Read more

    "...and I think the connectivity is great with these products! When I got the XM5, they had so many connection issues...." Read more

    "...Even worse, whenever you answer a phone call, it disconnects momentarily from the computer, so as soon as your phone call begins it makes that loud..." Read more

    803 customers mention505 positive298 negative

    Customers are mixed about the value of the headphones. Some mention that they are nice and worth the price, while others say that they're not the cheapest and are too expensive to risk breaking at the gym.

    "...Overall, these are a total win, and a bargain at the price...." Read more

    "...rate, the switching of devices is very clunky and definitely not worth upgrading for...." Read more

    "...OVERALL (4.5/5): I think the XM4 are great headphones for a better price than the Apple AirPods Max...." Read more

    "...Getting back on topic...The Sony WH-1000XM4 are worth every cent. I scored mine on Prime Day and got a great deal on them!!..." Read more

    512 customers mention282 positive230 negative

    Customers have mixed opinions about the ease of use of the headphones. Some find them easy to use and comfortable, with intuitive touch and gesture controls. Others say the app is not straightforward and tedious to enable. They also mention the setup is a bit complicated and requires a learning curve.

    "...Connect app and manage the headphone through that platform, but it's user friendly and it's kind of nice to have a control for them..." Read more

    "...The app is almost TOO helpful. It can take some trial and error to get everything set up as you like it.I would prefer a more tactile controls...." Read more

    "...Setup was easy and I appreciated the USB dongle to wirelessly connect it without fiddling with BluetoothSOME TAKEAWAYS:-..." Read more

    "...It didn’t immediately play. In fact, it is rather finicky. Sometimes starting something with audio on the iPhone will cause audio to switch...." Read more

    Truly a Worthy Successor to the WH1000xm3!
    5 Stars
    Truly a Worthy Successor to the WH1000xm3!
    Honestly, there was a part of me that was worried that these headphones would not be the best pair to own after the issues that I experienced with the prior generation of them: the WH1000xm3. The main issue that I had? The build quality: the plastic around the headband snapped due to a flimsy connection, resulting in me having to tape both headbands together so that the headphones don't fall apart on me. I tried several alternate brands to see if they would work, but they never came close to giving me the same level of satisfaction while wearing them as the WH1000xm3 did, even with the taped headband taken into account. So I decided that the best replacement for a Sony headphone was another Sony headphone, and I invested in the M4, which succeeded the M3 last year (as of this writing).My initial thoughts were as follows: the headphones were a definite improvement upon the originals, retaining what I liked most about the original headphones (largely the overall comfort) while also improving the headphones in other small ways (especially in regards to the special features-the M4 are way more feature-packed than the M3 were, incorporating many elements that are being found on most other headphones these days). My favorite thing that was fixed, however, was the sound quality. You see, the original sounded amazing, and honestly sounded better overall than the likes of Bose and Sennheiser, which I have tested as potential replacements for the Sony headphones. And that is despite the fact that the headphones have a relatively small 40mm driver inside, instead of a more traditional 50mm driver. However, the one minor issue I had with the M3 was that the low frequencies were heightened a bit more than I would have liked, making songs sound a bit bass-heavy even when the EQ was turned off (the only way I was able to fix this was by setting the EQ to 'bright', which isn't ideal since the EQ does degrade the battery life). With the M4, Sony improves this by tuning down the low ends, resulting in the headphones having a very flat frequency response, which in turn results in every song having a much wider sound stage than the M3 did (and almost making them sound as good as the various open-back headphones I have tried, including the Sennheiser 650, which is my personal favorite open-back headphone).In terms of the special features, I think they were implemented quite well in these headphones. The noise cancelling is exceptional, much like it was on the M3, and the transparency mode is somehow even better than it was on the prior generation headphone, sounding a lot more natural and less tinny overall. The auto activation of transparency mode during conversations is fantastic, and enables me to talk to people naturally without ever having to remove the headphones from my ear. This also means that I don't have to awkwardly tap my hand on the earcup with the M4, either. The DSEE Extreme audio enhancer really helps to make music sound a lot more full, even when using devices that don't support the LDAC wireless standard. It isn't as good as listening to lossless files wired, mind you, but it is still an amazing feature that helps to take advantage of the flat sound stage and frequency response of the headphone drivers.Now, this isn't to say that these headphones don't have issues, mind you. The auto-pause when removing the headphones from your ears is very much a gimmick, and doesn't always pause the song (and may even resume the music before you have a chance to place the headphones back on your ear). Since the headphones use a light sensor to tell if you are wearing your headphones or not, it means even a simple shadow can cause the headphones to think that they are back on your ears and restart music playback. It is quite obnoxious, and it is best left out. Another, more minor issue is the touch controls. While I personally have no issue with them, I know that there are many people that don't like them whatsoever. So I will just make a note that they are still here, and they work in much the same way as they did on the M3. Finally, I should mention that the flat soundstage, while amazing for my listening experience, may not be for everyone. Bassheads in particular would likely prefer extra pronunciation on the lower ranges. And while they will never be quite as bass-heavy as the Skullcandy or Beats line, the EQ can still bring the bass levels up quite a bit, using a 'clear bass' slider that reminds me of the slider on the Skullcandy Skullcrushers: raising the bass without causing distortion.Overall, the headphones turned out to be quite an exceptional pair, especially when it comes to listening to music during commutes. The great noise cancelling, beautiful audio, and fantastic transparency mode definitely make these headphones a winner in my book. And the app only helps to improve the flexibility of the headphones, allowing for many different features to be unlocked. And while these headphones certainly have some issues (no pair of headphones are perfect, after all), I think the benefits more than outweigh the issues for me, and put these at the top of my list of best closed-back headphones that I have worn. Hopefully Sony will continue to make amazing headphones like these in the ears to come.
    Thank you for your feedback
    Sorry, there was an error
    Sorry we couldn't load the review

    Top reviews from the United States

    Reviewed in the United States on April 11, 2024
    Color: BlackStyle: Headphones OnlyVerified Purchase
    I've had these earphones for a month now and I feel like they are the best noise cancelling headphones I have ever owned. My previous ones were an older model Bose and then a comparable Sennheiser.
    My job requires that I do inspections in various industrial facilites.

    My initial work is about five hours in an office, but the decibel level is still around 70dB. At that level, the Sony WH-1000XM4 remove about 95% of the ambient noise. Music, computer videos and telephone conversations are excellent. These headphones are very good at that level.
    I next spend up to four hours inspecting out of the equipment floor. The noise level varies from around 78dB to 82dB. Not painfully loud, but it can cause short term hearing damage in short sessions, but 5hrs/day on a regular basis can permenantly affect your hearing. To give you a reference point, you would have to shout at someone standing about 3ft away for them to understand you. So it's not jet engine loud, but it's uncomfortable and in addition to hearing damage, long term exposure can raise your blood pressure and cause other negative effects on your physical and mental health. And yet, the level at which OSHA requires hearing protection is 85dB.
    All this is to say that I take sound cancellation seriously, and I also take my music seriously too. These earphones are great on both fronts. I'm very comfortable at work and I can listen to my playlists and don't feel as if I have to turn up the volume to drown out the noise of the machinery. It's really pretty cool.
    My total shift is about ten hours, and I feel no discomfort wearing these over my ears. I'm also bald, and there is plenty of padding on the band where it contacts the top of my head. I'm very happy with these, and even though I've spent more for earphones, I've never had a better pair for my needs.
    The only downside is that they are not great when using them to make phone calls in a loud enviroment. I honestly didn't expect them to function great in that respect, but it would have been great if they did.
    The app has numerous ways to customize your experience. More than I actually use. The adaptive sound kept changing the noise cancellation as I moved, so I turned it off. The Speak to Chat feature could be handy, but I occasionally sing along with my music and it would switch off the cancellation. So I turned that feature off also.
    PROS:
    Very comfortable to wear for hours at a time.
    Very good sound cancellation.
    Love that they pause the playback when you remove the headphones.
    Great that just holding a hand over the right ear cup will turn off cancellation so you can have a conversation without removing your earphones.
    Very good music reproduction. Bass is not quite true, but if it was really pronounced, I could adjust the equalizer.
    The app is very good and has a lot of features, I was pleasantly surprised even though I don't need or use many of them. It's very helpful.
    Love the ability to stay connected to two devices at the same time. My phone and my computer work well with the earphones.

    Cons:
    Sometimes I wish they were a little more snug (maybe I have a small head?)
    The app is almost TOO helpful. It can take some trial and error to get everything set up as you like it.
    I would prefer a more tactile controls. These require that you sweep a finger over the outside of the ear cup for volume and track control. It's actually very accurate, but I would still appreciate something that I could use while wearing gloves.

    Overall, these are a total win, and a bargain at the price. You could probably get something just a shade better, but it would be at a significantly higher price. These are perfect for me and my situation. I would defintely buy them again.
    20 people found this helpful
    Report
    Reviewed in the United States on June 20, 2023
    Color: SilverStyle: Headphones OnlyVerified Purchase
    **Disclaimer: I bought mine used like new through Amazon

    I originally purchased the Sony XM5 because they were soooo highly rated in every article I read. I returned the XM5, got the XM4 and am so much happier. I'll compare the XM4 to the XM5, Apple AirPods Max, and Bose QuietComfort 45 - just to help anyone choosing between them.

    **Noise Cancellation (4.5/5): the noise cancellation on the XM4 is crazy, almost comparable to the Apple AirPods Max. I gave the XM4 a 4.5 because I still think the Apple AirPods Max have the best noise cancellation, but the Sony XM4 is very close. I also like the fact that you can turn noise cancelling on/off with a button - which is a feature not available with the Bose QuietComfort 45. The noise cancellation is much better than the XM5 and less finicky. An issue with the XM5 is that the noise cancelling would just randomly turn on/off. Like if I paused a video for a little too long, the noise cancellation would just turn off Overall, I wouldn't say I it blocks out all sound, but it's close. I can hear the sound of people talking and music, but it's quieter and I can't make out the words. I definitely can't have a conversation with them on. Also, the XM4 will pick up on when you're talking to people and turn the noise cancelling off for you - but it does make a little announcement when it does that may be annoying or disruptive.

    **Sound Quality (4/5): the sound quality is great. Way better than the XM5, not as great as the Apple AirPods Max. I think the Apple headphones are just a little crisper. I think it's cool that you can turn 360 sound on, but tbh I never really use it (XM5 also has this feature). The sound is clear, and I haven't experienced any malfunctions/issues with the noise. When I had the XM5, they would just randomly sound muffled (like I was underwater) and, when that wasn't happening, the sound quality was mediocre.

    **Comfort (5/5): the XM4s are REALLY comfy. I wear glasses with plastic frames and a lot of headphones just don't work and are really uncomfy. The Apple AirPods Max were really uncomfortable with my glasses. Obviously, an easy solution is to just wear contacts, but I hate wearing my contacts for long periods of time - especially, when I study/do work. The XM5 were also pretty comfortable, but wouldn't stay fixed when I adjusted them - they would slip and I would need to readjust them a lot. The XM4 completely cover my ear and the ear pads are soft. They don't squeeze my head the way other headphones do and they don't hurt any part of my ear. I will say that the headband part that rests on top of my head does kind of hurt my head after wearing them for almost 10 hours. Also, I have TMJ so sometimes wearing the headphones does cause my TMJ to flare up and I'll switch to earbuds. But, I think overall these are the most comfortable headphones I have tried.

    **Product Quality (3.5/5): let's be honest, they're plastic and they feel plastic. They don't feel like super high quality, but let me tell you that they feel way better quality than the XM5 - those felt like a barbie toy. I think the XM4 are sturdy and pretty durable. The Apple AirPods Max are also plastic, but do feel a little more high quality - but also, nothing spectacular.

    **Aesthetic (3.5/5): If the aesthetic is important to you, I would say they look fine. They're a little bulky, but not terrible. Not as sleek as some others, but they don't look ridiculous. If you're really against a bulky look, then they may not be a great aesthetic match for you. I was worried they would be really clunky, but after getting them and wearing them for a bit, I really don't think they look bad.

    **Connectivity (4/5): I only have Apple devices (iPhone, MacBook, etc.) and I think the connectivity is great with these products! When I got the XM5, they had so many connection issues. I wasn't able to connect them to my laptop, they wouldn't stay connected to my devices - it was a mess. I was really worried I would have the same issues with the XM4, but I have had no problems so far. I will say it was a little odd to have have to download the Sony Connect app and manage the headphone through that platform, but it's user friendly and it's kind of nice to have a control for them (it's almost like a remote).

    **Battery Life (5/5): The battery life is insane. I've had them for 8 days and have not charged them yet - they still have about 40% charge left. They will turn off automatically to save battery life if you don't use them for a certain amount of time, which I personally like.

    OVERALL (4.5/5): I think the XM4 are great headphones for a better price than the Apple AirPods Max. The Bose are apparently really similar, but I've never personally tried them. The XM4 is MUCH better than the XM5 in terms of quality and price. They're comfy, great noise cancellation and sound quality, and have great battery life.
    595 people found this helpful
    Report

    Top reviews from other countries

    Translate all reviews to English
    Günther
    5.0 out of 5 stars Sony Marca de Confiança
    Reviewed in Brazil on May 15, 2024
    Color: BlackStyle: Headphones OnlyVerified Purchase
    Já conheço os produtos da marca Sony e nunca me decepcionei. Gostei de muito da qualidade, conforto e do excepcional cancelamento de ruído e apresentação do fone.
    Gabrielle
    5.0 out of 5 stars Caro porém o melhor headfone que ja usei
    Reviewed in Brazil on September 8, 2023
    Color: SilverStyle: Headphones OnlyVerified Purchase
    Estava com receio de comprar devido ao valor alto, porém assim que chegou o fone esse receio foi embora, isolamento de ruido impecável, som de ótima qualidade, conforto incomparavel.
    Se esta com medo de comprar e se arrepender tenho certeza que não vai se arrepender, você sente ele sendo de boa qualidade, acabamento incrivel, cor linda. Só tenho coisas boas para falar deste fone.
    Chegou no prazo e bem embalado!
    6 people found this helpful
    Report
    Joce C
    5.0 out of 5 stars Increíbles, simplemente increíbles.
    Reviewed in Mexico on February 28, 2022
    Color: BlackStyle: Headphones OnlyVerified Purchase
    Review completo como consumidor y profesional dedicado al audio, si te da flojera leer, de entrada te digo que esto vale cada centavo, no lo dudes ni esperes, rompe el cochinito porque te lo estás perdiendo.

    Ahora si para los que dudan de Dios:

    Hace 3 años adquirí los MDR-XB950N1, mejor conocidos como los Sony Extra Bass. Sin duda fueron una compra demasiado buena, pasé de unos Skullcandy Hesh 2 a los Extra Bass y vaya que la diferencia es muy considerable.

    Ahora, 3 años después decidí hacer un "upgrade", yo me dedico a la música, soy estudiante de la materia y me dedico al audio, la verdad es que no puedo llevarme mis audífonos de estudio fuera de casa, necesitaba unos que realmente ofrecieran buena calidad, portabilidad y facilidad de uso con mis aplicaciones. Encontré estos después de hacer un par de búsquedas en internet, los comparé con varias opciones y al final me decidí por comprarlos.

    En primera debo decir que he quedado impresionado por la tecnología que traen estos audífonos. Puedes personalizar el audio acorde a tu oreja, así es, a la forma de tu oreja, Sony te pide que tomes un par de fotos para que se puedan analizar y proveer mejor experiencia, nunca en mi vida había visto algo así.
    Desde que los abres se denota un producto bastante premium y que vale el dinero que se paga por él, ya que de hecho no es nada barato.

    La experiencia de abrirlo es excelente, pero es cuando bajas la aplicación que empiezas a ver lo brutal de estas máquinas. De adelanto estos audífonos ya vienen con carga máxima, o al menos así fue en mi caso, no te pide que los cargues ni nada, funcionan desde que los sacas de la caja. Son extremadamente cómodos y si eres miope como yo y usas fierros para ver, estos audífonos no te van a incomodar en ningún momento.

    No es que quiera advertir, sino más bien dar aviso de que por defecto los audífonos se oyen un poco flojos, el sonido está un poco saturado, y si te gusta escuchar música como el Heavy Metal o música clásica te quedas pasmado, no se oyen para nada como los Extra Bass que al salir de la caja otorgan un sonido fino y bien configurado. Estos no, pero entiendo por qué lo hacen, ya que como mencioné, la experiencia de verdad comienza cuando bajas la aplicación que tiene como mil opciones de configuración y optimización de sonido, así que prepárate para estar ahí unos 25 minutos de tu vida, que sin duda alguna por supuesto, lo valen.

    Una vez que has pasado las optimizaciones, toca jugar con el ecualizador, yo recomiendo configuración 400: 1 1K: 3 2.5K: 7 6.3K: 8 16K: 5 Clear Bass: +5 o +7 para escuchar Heavy Metal y música clásica, aunque si eres fan de los medios tal vez quieras mover un poco más, pero como dije, esto es libre y Sony te prevé todas las herramientas para que esto quede sabroso.

    Ya con todo listo, toca escuchar música, y ahí es cuando te da el golpe. Sabía que habría una diferencia entre los Extra Bass que tengo y los M4 que son estos, pero no sabía que realmente se fuera a notar tanto. Estos no son audífonos, son interfaces de audio andantes, además, Sony te regala una prueba gratis en cualquier servicio de restringe que contenga su servicio Sony Audio 3D, yo escogí Tidal, pero también puedes escoger otros 3 más, ahí aparece la opción.

    De verdad que escuchar música en formato de alta calidad como es el FLAC que te ofrece Tidal es algo maravilloso, inclusive después de varios años escuchando lo mismo, logré notar varios elementos musicales extras que antes ni sabía que existían en la canción, ahí es cuando te vas para atrás, es como por fin escuchar las cosas sin filtro. También recomiendo el formato "Loss-less" de Apple music en caso de que sean usuarios de iPhone o solo para que tengan una tercera opción. Sea cual sea el servicio que escojan, se oye increíble, pero sin duda combinado con formatos de baja compresión esto se vuelve místico.

    Claro que esto no es tan plano como unos audífonos de estudio, pero sin duda la experiencia se acerca bastante.

    En conclusión, estos audífonos realmente son un producto bastante premium, te otorgan no solo alta calidad de audio, sino una experiencia tecnológica muy innovadora, además vienen con su porta audiófonos y cables correspondientes, son muy cómodos y portables. Los recomiendo al 100% no duden en adquirirlo para nada.
    Customer image
    Joce C
    5.0 out of 5 stars Increíbles, simplemente increíbles.
    Reviewed in Mexico on February 28, 2022
    Review completo como consumidor y profesional dedicado al audio, si te da flojera leer, de entrada te digo que esto vale cada centavo, no lo dudes ni esperes, rompe el cochinito porque te lo estás perdiendo.

    Ahora si para los que dudan de Dios:

    Hace 3 años adquirí los MDR-XB950N1, mejor conocidos como los Sony Extra Bass. Sin duda fueron una compra demasiado buena, pasé de unos Skullcandy Hesh 2 a los Extra Bass y vaya que la diferencia es muy considerable.

    Ahora, 3 años después decidí hacer un "upgrade", yo me dedico a la música, soy estudiante de la materia y me dedico al audio, la verdad es que no puedo llevarme mis audífonos de estudio fuera de casa, necesitaba unos que realmente ofrecieran buena calidad, portabilidad y facilidad de uso con mis aplicaciones. Encontré estos después de hacer un par de búsquedas en internet, los comparé con varias opciones y al final me decidí por comprarlos.

    En primera debo decir que he quedado impresionado por la tecnología que traen estos audífonos. Puedes personalizar el audio acorde a tu oreja, así es, a la forma de tu oreja, Sony te pide que tomes un par de fotos para que se puedan analizar y proveer mejor experiencia, nunca en mi vida había visto algo así.
    Desde que los abres se denota un producto bastante premium y que vale el dinero que se paga por él, ya que de hecho no es nada barato.

    La experiencia de abrirlo es excelente, pero es cuando bajas la aplicación que empiezas a ver lo brutal de estas máquinas. De adelanto estos audífonos ya vienen con carga máxima, o al menos así fue en mi caso, no te pide que los cargues ni nada, funcionan desde que los sacas de la caja. Son extremadamente cómodos y si eres miope como yo y usas fierros para ver, estos audífonos no te van a incomodar en ningún momento.

    No es que quiera advertir, sino más bien dar aviso de que por defecto los audífonos se oyen un poco flojos, el sonido está un poco saturado, y si te gusta escuchar música como el Heavy Metal o música clásica te quedas pasmado, no se oyen para nada como los Extra Bass que al salir de la caja otorgan un sonido fino y bien configurado. Estos no, pero entiendo por qué lo hacen, ya que como mencioné, la experiencia de verdad comienza cuando bajas la aplicación que tiene como mil opciones de configuración y optimización de sonido, así que prepárate para estar ahí unos 25 minutos de tu vida, que sin duda alguna por supuesto, lo valen.

    Una vez que has pasado las optimizaciones, toca jugar con el ecualizador, yo recomiendo configuración 400: 1 1K: 3 2.5K: 7 6.3K: 8 16K: 5 Clear Bass: +5 o +7 para escuchar Heavy Metal y música clásica, aunque si eres fan de los medios tal vez quieras mover un poco más, pero como dije, esto es libre y Sony te prevé todas las herramientas para que esto quede sabroso.

    Ya con todo listo, toca escuchar música, y ahí es cuando te da el golpe. Sabía que habría una diferencia entre los Extra Bass que tengo y los M4 que son estos, pero no sabía que realmente se fuera a notar tanto. Estos no son audífonos, son interfaces de audio andantes, además, Sony te regala una prueba gratis en cualquier servicio de restringe que contenga su servicio Sony Audio 3D, yo escogí Tidal, pero también puedes escoger otros 3 más, ahí aparece la opción.

    De verdad que escuchar música en formato de alta calidad como es el FLAC que te ofrece Tidal es algo maravilloso, inclusive después de varios años escuchando lo mismo, logré notar varios elementos musicales extras que antes ni sabía que existían en la canción, ahí es cuando te vas para atrás, es como por fin escuchar las cosas sin filtro. También recomiendo el formato "Loss-less" de Apple music en caso de que sean usuarios de iPhone o solo para que tengan una tercera opción. Sea cual sea el servicio que escojan, se oye increíble, pero sin duda combinado con formatos de baja compresión esto se vuelve místico.

    Claro que esto no es tan plano como unos audífonos de estudio, pero sin duda la experiencia se acerca bastante.

    En conclusión, estos audífonos realmente son un producto bastante premium, te otorgan no solo alta calidad de audio, sino una experiencia tecnológica muy innovadora, además vienen con su porta audiófonos y cables correspondientes, son muy cómodos y portables. Los recomiendo al 100% no duden en adquirirlo para nada.
    Images in this review
    Customer image
    Customer image
    339 people found this helpful
    Report
    Dusky
    5.0 out of 5 stars Amazing Noise Cancellation & Great out of the box sound.
    Reviewed in Canada on February 24, 2022
    Color: BlueStyle: Headphones OnlyVerified Purchase
    Sound Quality (5/5)

    These are the first headphones I've owned that when first listening to them I didn't immediately flinch and look for the nearest EQ. I'm no sound engineer, but definitely it has great bass and great quality for mids & highs.

    Noise cancelation (5/5)

    Although this is my first set of headphones that support this feature. I'm really blown away by it. I have an air purifier in my office, and even at medium setting. The fan is pretty noisy. But with these things on, I can barely hear it, and that's with no music/movie playing. But as soon as I turn on a movie or song, I seriously can't tell it's on.

    I read some people say they could hear a waterfall or something in the background. I can't hear anything other than silence, or what I'm listening to.

    Wireless/Wired (4/5)

    Being able to use the headphones with them powereoff with a wire, or have them connect wireless via bluetooth is an amazing feature. And it works really well!

    I was really surprised however that I don't seem to be able to use this headset with the bluetooth of my main PC. It has a really think glass panel, so I'm wondering if it's not because of that. If you own a case with a glass panel, maybe double check with another set of bluetooth headse/earbuds to see how the conenction goes.

    Audio Delay/lag on Bluetooth (5/5)

    I own a mini laptop and it only has bluetooth 4.1. But for some reason when I watch videos or movies, I'm virtually unable to tell whether there is lag. Unlike any other bluetooth earbuds I've owned. The delay is amazing. Obviously your mileage may vary, but it's something that drove me insane with my previous wireless earbuds. Don't have this problem here!

    Gestures (4/5)

    I wasn't really looking forward to the gestures pad. But it turns out to be working really well. Once in a while an action won't register. But it's really rare for me.

    Play/Pause on a PC can be a little weird though. One day I was listening to spotify while working, and then with the tab still opened I started watching youtube after work. And after pausing said video and unpausing it, using the headset. It ended up starting the playback of both my spotify tab, and my youtube tab.

    Comfort (4/5)

    First day I wore them I was a little concerned since, even though I have a small head. I felt like the headphones were pretty tight on my head. But after even just 2 days of use. It's already leagues better. Either I got used to it, or it's 'breaking in'.

    The cups are pretty comfortable. Wish they would be just a tad larger, not sure if I have big ears. But I can tell that part of my right ear touches the pad. And I'm wondering if I ever end up pulling a really long work, or gaming session if it'll end making my ear feel pinched. One of my older headsets did that.

    One thing that I was happily surprised was the weight of the headset. With such an impressive battery life and suite of features. I was expecting this thing to be rather heavy. Compared to a Corsair Void (probably a bad example) it's light as a feather.

    Pairing Headphones with 2 Devices (3/5)

    First thing, this feature is only possible via the headphone's native app. Meaning you can't perform this type of sync with the physical sync button. Once you have the devices regisered on the app, then you can enable a setting and select which 2 devices you want.

    On the topic of "2 devices", I guess Is should have read more on this feature. But I use 2 PCs at home, a media and a work/gaming PC. And I really would have liked to be able to on the fly, switch between audio of both. But it turns out that you can only connect to 1 phone, and something else. It can be 2 phones, but not 2 PCs.

    Included Accessories (3/5)

    The case it comes with is great. Hard-shell clam design, with some neat nook where you can shove the USB C charging cable, audio cable and airplane adapter thing. But as much as I like the quality and how it snuggly holds on to and protects the headphones. Not sure if mine is a fluike, but whoever decided to sew the elastic mesh bag on the 'bottom' part of the clam. Kind of silly.

    The audio cable is 'OK' if you use it for your phone. But if you want to use it for a PC you'll for sure either need an extension or a longer cable period. But at least it's a usesable lenght albeit a little conservative.

    But the USB type c charging cable. I hope you have a USB hub available. Depending on the case/setup you have. I'm pretty sure a lot of people wouldn't be able to use that cable to connect the headphones to their PC's back USB ports. Well you could do it, but depending on your case or setup. The headphones won't be able to rest on either the top of your case, or the desk/floor it's own. They'll end up dangling. (Which I think would be a bad idea.)
    28 people found this helpful
    Report
    Amazon Customer
    5.0 out of 5 stars Really love these headphones
    Reviewed in Australia on November 18, 2023
    Color: BlackStyle: Headphones OnlyVerified Purchase
    Clear crisp sound